Mail delays | New videos, photo from inside the Atlanta DPRK

PALMETTO, Ga. — Videos obtained by 11Alive provide a glimpse of the U.S. Postal Service’s new facility in Palmetto, which has been at the center of mail delays in metro Atlanta and northern Georgia.

The Atlanta Regional Fulfillment and Distribution Center opened in February as part of the USPS’s 10-year “Delivering for America” ​​modernization program. It has consolidated fulfillment and distribution centers in the Atlanta, Augusta, Macon and Duluth areas, which are each being repurposed as local fulfillment centers.

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Significant delivery delays in the region followed, drawing the ire of lawmakers on both sides of the aisle in Georgia, from Democratic Sen. Jon Ossoff to Republican Rep. Mike Collins. Senator Ossoff has been outspoken in his public criticism of U.S. Postmaster General Louis DeJoy, saying, “If he can’t solve this problem, I don’t think he deserves this job.” »

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This week, 11Alive obtained video from inside the center, which sources said had just been cleaned potentially ahead of VIP visits to the facility.

To date, 11Alive’s request for an interview and tour of the Palmetto facility continues to be denied through USPS communications.

You can take a look at both videos provided by 11Alive sources below:

Since Atlanta’s RPDC opened, 11Alive has received nearly 3,000 emails from residents regarding missing or delayed mail and packages. Among the concerns are worries about missing prescriptions, passports and visa documents, tax documents as well as wedding invitations.

11Alive has been tracking first-class mail on-time rates for weeks. Operations are slowly improving but the on-time rate for all first-class mail still remains less than 70%. Meanwhile, only 44% of single letters are processed on time.

Those experiencing delays or who have not received mail can contact the newsroom with their concerns as we continue to cover this story. Fill out our online form below, and a member of our press team will contact you.