Flight cancellations enter fourth day at Atlanta airport after CrowdStrike global outage

ATLANTA – Thousands of people wait to leave Atlanta as airlines continue to deal with aftershocks from the global CrowdStrike outage.

According to Flight Aware, more than 250 flights were canceled Monday morning, most with Atlanta-based Delta Air Lines. In total, more than 700 flights have been canceled in the past 24 hours.

Since the outage, long queues and frustrated passengers have been commonplace at the world’s busiest airport.

Just before the outage on Thursday, only 63 flights had been canceled at Hartsfield-Jackson Atlanta International Airport. That number jumped to more than 5,000 a day later.

While most airlines say they have fixed the problems caused by the outage, cancellations and delays continued throughout the week, with travelers reporting hundreds of problems.

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In one terminal, piles of luggage sat near carousels, waiting to be reunited with their owners.

On Sunday, Delta Air Lines apologized for the delays and announced additional refunds for frustrated customers.

“We apologize for the inconvenience. Canceling a flight is always our last resort and is not taken lightly,” the airline said in a statement. “Delta takes seriously the trust placed in us to deliver the reliability and experiences customers have come to know and expect from us.”

In addition to the travel waivers it began extending Saturday, the company says it is prepared to reimburse some customers for unexpected expenses they may have incurred due to the service disruption.

In addition to the chaos at the airport, the software outage has impacted other industries. Emory Healthcare has seen delays in surgeries, while Grady reported minor disruptions. Both expect to resume normal operations Monday. MARTA says it has resolved most of the issues with its online services and apps caused by the outage.